CO-LAB (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you visit co-labagency.co.uk, why we collect it, and what rights you have over it, in line with UK GDPR and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, contact us at hello@weareco-lab.co.uk.
Who we are
CO-LAB is a healthcare and pharma digital agency based in the UK.
Website: co-labagency.co.uk
Email: hello@weareco-lab.co.uk
Phone: 01582 858094
What personal data we collect
Contact form
When you submit our contact form, we collect: your name, email address, and any of the following you choose to provide — phone number, company name, service you’re interested in, and project budget — along with your message.
This information is sent directly to our team by email and is not stored in a database on this website. We use it solely to respond to your enquiry.
Discovery calls
If you book a call with us via the “Book a Discovery Call” button, you’ll be taken to Calendly, a third-party scheduling service. Any information you provide there (name, email, and scheduling details) is collected by Calendly directly, under Calendly’s own privacy policy, not ours. We receive your booking details to prepare for and conduct the call.
Website usage
We do not currently use analytics or tracking cookies on this site (no Google Analytics, advertising pixels, or similar). If this changes in the future, we’ll update this policy to reflect it.
Fonts
This site loads fonts from Google Fonts and Adobe Fonts. Loading these fonts means your browser makes a request to Google’s and Adobe’s servers, which may log your IP address as part of their own standard server logs. We don’t control this data — see Google’s and Adobe’s own privacy policies for details.
Why we collect it and our legal basis
We process your personal data because:
We keep contact form enquiries and any related correspondence for as long as reasonably necessary to respond to you and maintain a record of our business communications — typically no longer than 24 months from your last contact with us, unless we’re required to keep it longer for legal reasons or you become a client (in which case normal business record-keeping periods apply).
Who we share your data with
We don’t sell your data. We may share it with:
- Our email provider, to send and receive correspondence
- Calendly, if you book a call through our site (see above)
- Our website hosting provider, who stores the site’s technical infrastructure
- Any subcontractor or partner directly involved in delivering a project you’ve engaged us for, and only as needed for that purpose
We do not transfer your data outside the UK/EEA except where a third-party service we use (such as Calendly or our font providers) does so under its own compliant safeguards.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to our processing of your data
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, email hello@weareco-lab.co.uk. We’ll respond within one month.
If you’re unhappy with how we’ve handled your data, you have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.
Children’s privacy
Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal data from anyone under 18.
Cookies
This site uses only the minimal cookies required for it to function correctly — specifically, WordPress’s own login session cookies, used only when our team logs in to manage the site. It does not use tracking or advertising cookies.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated” date.